FAQ

What is Sunfall Design?

Sunfall Design is an artisanal design studio producing home and industrial decor. With a focus on natural building materials and custom light integration, Sunfall Design seeks to change the way ambiance fits into your daily life. 

Co-founded by two San Francisco natives, Sunfall Design creates unique projects you won't find anywhere else. We are constantly adding products and services, from commercial installations to tabletop conversation starters.

What are the pieces made out of?

The bases to most fixtures are made from Black Walnut sustainably sourced in the Pacific Northwest and California Bay Area. Custom and limited editions can be made from a variety of woods, and we welcome custom requests. Please look at the descriptions of each item for specifics on which materials are used for that item. Slight differences in woodgrain between each order is to be expected.

How are the pieces made?

We use 3D modeling software to design, a CNC router to cut rough shapes, and a combination of power and manual tools for fine details. Because everything is made to order, each piece is unique. 

Do I have to use the app?

The app is always optional and free. Each piece has a dial to turn it on and off, and a button to switch through different preset modes.

Are returns accepted?

Yes. Returns are accepted up to 14-days after item is delivered. Returned items must be in original packaging. We will send you a pre-paid shipping label to affix to box. If item was damaged in transit or defective on arrival we can replace the item at no cost. Please use the contact form found here and provide details describing your issue. 

Is there a warranty?

Yes. All of our products come with a 3-year warranty from date of purchase covering the item from any damage suffered in transit, manufacturing defects, and faulty wiring. Please note that each pieces is uniquely cut and hand made, so small differences from the product images found on our site are not considered defects.

I want a custom light. Can you make me one?

Yes! We are happy to take custom requests for both personal use and commercial installations. Please use our contact form found here and describe in detail the scope of your vision. We will reach out promptly.